At a recent conference, I was given a new and possibly accurate definition of INTEGRITY. It means having things work the way it should work. So, if a watch and all its inner parts are functioning properly, it should show an accurate time. It would be working IN INTEGRITY.
If this is the real definition, I will highlight today's experience in a cafe in Palais as out of integrity. Here's how the conversation went roughly:
(When bill was presented by server to us)
Friend 1: I just want to highlight that your soup is not what we expected. It was too watery and looked like laksa soup. (Yes it really does). It wasn't creamy at all.
Server: Oh, because it has salmon in it, so the salmon gives off oil, so the soup has oil from the salmon.
Friend 1: Yeah I can see and have eaten the salmon. But it's a salmon, potato and leek soup, so the potato and leek should be creamy? Because the soup we had was really not something we wanted to eat.
Server: Yeah, this is the soup we serve. But you should have raised this to us when we served the soup. We would have given something else. You didn't finish the soup, right?
Friend 1: No of course not. We didn't want to have the soup.
Friend 2: Well we wanted to highlight but before we could do so it was cleared.
Friend 3: And to be honest, we wanted to have our dessert first before we told you, because of horror stories we heard about servers spitting into the foods of diners who complained.
Server: Oh, oh, we are very famous. We don't do such things.
Friend 2: ??? If you say you're f-a-m-o-u-s, shouldnt your food live up to a certain standard?
The bill was S$42 per pax after splitting, and it includes only our own main course and the 1 bowl of soup we shared. For that price, I can get better tasting food elsewhere at other nice cafes, for sure. The servers seem snotty and walked around looking busy and important.
Way out of integrity.
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